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Frequently Asked Questions

When it comes to your home and finances, we know details are important to you. Please call us at (314) 353-9757 to discuss these or any other questions further.
What is Truehold?

We are a residential real estate company that buys and manages rental properties nationwide. Truehold puts two standard transactions together in one smooth process: a home sale and a rental lease. This one smooth process allows homeowners to sell when they want and move when they’re ready. With over 2,000 houses under management in more than 20 cities, Truehold is committed to providing seamless transitions and exceptional service for homeowners looking to sell then stay.

How does Truehold work?

Truehold brings together two widely recognized real estate transactions—a home sale and a lease contract—into one streamlined process, allowing homeowners to sell their home and stay in it as a renter. Both transactions are everyday concepts for most Americans, but what makes us unique is how we streamline them to provide a smart option for homeowners looking to unlock  their equity without leaving the place they cherish. 

It’s completely straightforward: sell your home and rent it back. There are no complicated partial-equity sales or buy-back options.

The process begins when you request a no-cost offer on your home. We’ll present you an offer  that clearly outlines your estimated offer and rent rate. After signing the sale a third-party inspector completes a standard inspection of your property. We’ll provide our final offer after the inspection results. You'll have the opportunity to review everything to ensure you're fully informed and prepared for the transaction. Once that's done, all that's left is closing on the home sale and signing the lease agreement.

Where does Truehold operate?

Truehold is currently available in over 20 cities nationwide, and we’re growing quickly! As we expand, we’re committed to bringing our sell-then-stay transaction to more homeowners across the country, helping make their wealth work for them.

Who is eligible for Truehold?

To be eligible for Truehold’s sell-then-stay option, you should be a homeowner living in one of our operating cities, with a property valued at approximately $150,000 - $450,000. To see if your home qualifies, give us a call at (866) 505-8850. A Truehold representative will be happy to walk you through the entire process and answer any questions, so you can decide if the sell-then-stay transaction is the right choice for your needs. Customers are free to seek multiple sale offers so they are empowered to make the right decision for them.

What is the process from start to finish?

Start by contacting us on our website or by giving us a call at (866) 505-8850. Your dedicated Truehold representative will gather basic information about your home and guide you through the sell-then-stay process. 

You’ll receive a no-obligation offer within 48 hours, outlining both the offer price and a competitive rental rate. 

If you choose to move forward with the offer, the next step is signing a Purchase and Sale Agreement (PSA).

After the PSA signing Truehold contracts a licensed third-party inspector to complete a thorough home inspection, which may adjust the final offer depending on the results. If the offer is adjusted, it’s totally up to you whether you want to move forward or walk away with no penalty. 

The last step is closing on the sale and entering into the Lease Agreement. The proceeds from the sale are transferred to the seller immediately.  

And just like that, you continue living in the home you just sold, now as a renter. 

Terms of the lease apply.

How long does the process take?

The length of the process depends on individual circumstances, but on average, a Truehold transaction can be completed in as little as 30 days from the time you accept the offer.

What fees do I have to pay when I sell my home?

Truehold charges a 5.5% transaction fee on the purchase price of your home.

This fee is paid to our broker at closing out of the sale proceeds, a portion of which is shared with a brokerage entity owned by Truehold.  

As in any traditional home sale, customary closing fees apply to the sale. Depending on the jurisdiction, closing taxes may apply as well. These fees and taxes will be outlined on the settlement statement, which is prepared by an independent settlement company. Following the sale, the lease agreement will be effective, and there are potential fees payable thereunder. 

Our team is available to walk you through the exact costs for your specific transaction—give us a call at (866) 505-8850 to learn more. We also encourage our customers to very carefully read the provisions in their lease agreement before signing.

Is Truehold the same as a reverse mortgage or home equity loan?

No, Truehold is fundamentally different. 

Unlike a reverse mortgage or home equity loan, Truehold’s transaction is not a debt product, which means there’s no loan to repay. Instead, you’re selling your home outright and receiving cash proceeds to spend however you’d like.

How is my home offer determined? Is it final?

Truehold provides an initial cash offer based on comparable home sales in your neighborhood and any information or photos of the home you provide our team. After that, a third-party inspector will conduct a standard inspection of your home. Depending on the inspection results, the offer may be adjusted. Once we finalize the offer and rental rate, you can choose to accept or decline with no obligation. Homeowners should consider multiple offers to make the best choice for their needs.

How do I know if my home qualifies?

To find out if your home qualifies, call us at (866) 505-8850. If it does, then we will provide a no-obligation offer within 48 hours.

Are there any restrictions on how I can use the cash from the sale?

No, the cash proceeds from your Truehold transaction are yours to use however you see fit. Whether it’s paying down debt, covering unforeseen expenses, or simply adding to your savings, the choice is entirely up to you.

Can I buy my home back?

No, Truehold does not offer a buy-back option. Once you sell your home to Truehold, you become a renter, and the property is owned and managed as part of our rental portfolio.

What happens to my home after I leave?

After you decide to move on, Truehold will typically rent your home out to another tenant. In some cases, we may sell the property to another buyer.

What does Truehold cover after I sell?

Truehold’s third-party property management team is responsible for essential repairs, such as replacing a roof or fixing an HVAC system. Routine maintenance items like lawn care, cleaning, and minor repairs are not included in your rent payment. All terms are included in your lease agreement that you review with a Truehold representative prior to signing.

How does Truehold calculate my rent?

We competitively price rents based on several factors, including comparable rental properties in your neighborhood and market conditions.

Is my rent going to be more expensive than my mortgage?

This comparison varies depending on your homeownership history and the city you live in. Your rent is calculated based on local market rates, which may or may not be higher than your current mortgage payments. Your Truehold representative can walk you through the specific numbers for your property.

How long can I rent? Is there a minimum?

Most Truehold leases are  12 to 24 months, with the option to move after just six months of renting. We work to ensure that lease terms are clearly set before you sign the agreement.

In almost all circumstances where you are a  tenant in good standing, we will  make sure that the new lease terms upon renewal will be run by you through our team. If the home was not properly maintained  or there were previous past due rent issues, then your lease may not be renewed. This occurs only in extreme circumstances.

Will my rent ever increase?

Your base rent is fixed for your initial lease term. Just like the initial rent, we competitively price renewal rents based on various factors, including comparable rental homes in your neighborhood and market conditions. The renewal term rent may be at an increase to the initial term rent. Upon lease renewal, your property manager will provide an updated lease agreement.

Besides rent, do I have any other monthly payments?

Any other monthly payments are set by the property manager and outlined in the lease agreement. Additional payments differ city to city but include typical rental fees such as utilities.

What happens if I can’t pay my rent?

If you’re having trouble paying rent, then contact your property manager as soon as possible. Each of our local management companies have built-in programs to help support renters during difficult times including payment plans and rental assistance programs. We want to keep our residents in their homes, so we aim to do as much as we can to help.

How many people have worked with Truehold?

Truehold has helped nearly 2,000 people sell their home and stay in it as a renter.

How does Truehold make money?

Truehold generates a 5.5% transaction fee on the purchase price of each home, as well as monthly rental income from its managed properties.

How can I be sure that Truehold isn’t a scam or predatory?

When a homeowner is interested in our transaction and reaches out for more information, we always strive to present the process and offer as clearly as possible. 

In all cases, homeowners should get as many offers as they are able so they are empowered to make the right choice for themselves. We understand that sometimes we cannot meet their expectations and our transaction is not a fit for everyone.

Where can I find Truehold reviews from some of their other customers?

To read Truehold reviews from real customers across all of our cities, check out our testimonials and reviews page.

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